Refund policy
Returns, Replacements & Warranty
Every EAILGORL sign is made to order, by hand, for the specific order placed. That shapes what we can and cannot accept back.
Returns — 14 days, unopened only
You may return an unused sign within 14 days of delivery if:
- The sign has never been unboxed and the packaging is intact
- You have proof of purchase
- It is in resellable condition
Once a sign has been unboxed, mounted or switched on, it cannot be returned. Glass signs are made individually and cannot be resold as new.
To start a return, email eailgorl@outlook.com with your order number. Return shipping for change-of-mind returns is paid by the customer.
Damaged in transit — replacement tube, 7 days
If a sign arrives damaged, we replace the damaged part. You keep the sign; you do not ship it back.
To qualify:
- Send a photo of the damaged section within 7 days of delivery
- Include your order number
- The photo must show the damage clearly
Once confirmed, we ship a replacement tube for that section at no cost. Signs are built so a tube can be swapped on the frame without returning the whole sign.
Wrong or missing item — 7 days
If you receive a different sign than ordered, or something is missing from the box, contact us within 7 days of delivery with a photo and your order number. We will correct it at our cost.
What is not covered
- Damage caused after delivery (dropped, bent, cut cable, water damage)
- Signs that have been modified or repaired by someone else
- Normal wear on the frame finish
- Requests made more than 7 days after delivery for damage, or more than 14 days for unopened returns
Warranty
Each sign carries a 2-year warranty on the frame and transformer. If the transformer fails within that period, contact us and we will replace it.
Contact
eailgorl@outlook.com — include your order number.