Refund policy

Return Policy

We want you to shop with confidence at EailGorl.

If you are not completely satisfied with your order,eligible items may be returned within 14 days of delivery.

Return Eligibility

To qualify for a return:

  • Products must be unused
  • Products must remain unopened
  • Original packaging must be intact
  • Items must be in resellable condition
  • Proof of purchase is required

Returns that do not meet these conditions may not be accepted.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If your order arrives:

  •  Damaged
  • Defective
  • Incorrect
  • Incomplete

Please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the package and product
  • Description of the issue

Our support team will review the issue and help resolve it as quickly as possible.

Non-Returnable Items

For safety and hygiene reasons,the following items are generally non-returnable:

  • Opened cream chargers
  • Used cylinders
  • Final sale items
  • Gift cards
  • Damaged products caused by misuse

Consumable or pressurized gas products that have been opened cannot be returned unless defective.

Return Process

To start a return request:

  • Contact our customer support team
  • Provide your order number and reason for return
  • Wait for return authorization instructions
  • Ship the approved return item back to the provided address

Returns sent without prior authorization may not be accepted.

Refund Policy

Once your return is received and inspected,we will notify you regarding refund approval.

Approved refunds are issued to the original payment method.

Refund Processing Time

  • Inspection &approval:2–5 business days
  • Bank processing time:5–10 business days

Shipping fees are generally non-refundable unless the issue was caused by our error.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong product was received
  • The item is defective upon arrival

We recommend using a trackable shipping service for all returns.

Order Cancellation Policy

Orders may only be cancelled before shipment confirmation.

Once an order has been processed or shipped, cancellation requests may

no longer be possible.

Please contact us immediately if you need assistance with your order

Need Help?

If you have questions regarding:

  • Shipping times
  • Tracking information
  • Returns &refunds
  • Product issues
  • Order assistance

Please contact the EailGorl Support Team service@eailgorl.com

We are happy to help.