Shipping policy
Shipping Policy
Every EAILGORL sign is made to order. This page explains what happens between your order and your wall.
Free shipping, delivered in 14–21 days
Shipping inside the United States is free on every order. There is no shipping charge at checkout and no invoice on delivery.
Because signs are built after the order is placed, delivery takes 14–21 days from the day you order. Remote or rural addresses, public holidays and carrier delays can add a few days.
Where the time goes
- Day 0 — order placed, size and plug confirmed
- Days 1–3 — glass bent, frame welded, sign run for 24 hours
- Days 3–5 — double-boxed and dispatched, tracking number emailed
- Days 14–21 — delivered to your address, signature on request
Tracking
A tracking number is emailed as soon as the parcel leaves the workshop. It usually takes 24–48 hours for the carrier to show movement — a number that looks inactive on day one is normal.
Packaging
- Double-boxed — the sign sits in an inner box, inside a reinforced outer box
- Shockproof foam — moulded to the frame, not loose filler
- Braced tubes — glass is tied off so it cannot flex against the frame in transit
If it arrives damaged
Email a photo of the damaged section to eailgorl@outlook.com within 7 days of delivery, with your order number. A replacement tube for that section goes out at no cost — you keep the sign, you do not ship it back.
Contact
eailgorl@outlook.com