Shipping policy

Shipping Policy | EailGor

At EailGor, we are committed to professional order processing, reliable shipping, and a safe customer experience. Because our product line includes specialized pressurized containers, we strictly adhere to international safety standards and local transportation regulations to ensure your order is handled correctly.

Please review our shipping policies below before placing your order.

1. Order Processing Time

  • All orders are typically processed within 24–48 business hours after payment confirmation.

  • Orders are processed during standard business days (Monday through Friday), excluding national and regional holidays.

  • In the event of high order volumes or supply chain disruptions, processing times may be extended. We will notify you via email if your shipment faces a significant delay.

2. Specialized Shipping Requirements (Ground Transportation)

Due to safety protocols regarding the transportation of pressurized culinary cylinders, certain items in our catalog are classified for Ground Transportation only.

  • Safety Compliance: These products must be transported via surface routes to comply with international and local safety regulations for pressurized vessels.

  • No Air Freight: Expedited air shipping (such as "Overnight" or "Express Air") is generally unavailable for these specific products. All such orders will be dispatched via trusted ground carriers.

3. Geographic Restrictions & Local Compliance

EailGor operates in strict accordance with the laws of the jurisdictions where we ship.

  • Restricted Zones: We do not ship to regions where the transportation of pressurized containers is prohibited by law or requires specialized permits that fall outside our standard carrier capabilities.

  • Service Areas: Currently, for the U.S. market, we ship to the contiguous United States only. We do not ship to offshore territories, islands, or remote regions where air-only transit is required (e.g., AK, HI, and overseas territories).

  • No P.O. Boxes: We cannot deliver these specialized products to P.O. Boxes, APO, FPO, or DPO addresses due to carrier safety policies.

4. Age Verification & Delivery Compliance

To ensure responsible use and compliance with regional laws:

  • Identity Verification: A valid government-issued photo ID and an adult signature (21+ or as required by local law) may be required upon delivery.

  • Refusal of Delivery: If a recipient fails to provide proof of age or is under the legal age required by their local jurisdiction, the carrier may refuse delivery, and the order will be returned at the customer's expense.

5. International Shipping (Where Applicable)

For customers in regions outside our primary fulfillment zones:

  • Local Regulations: It is the customer's responsibility to ensure that the purchase and possession of our products comply with their local, state, or national laws.

  • Duties & Taxes: For international orders, customers are responsible for all import duties, taxes, and customs clearance fees. EailGor is not liable for delays or seizures caused by customs authorities.

6. Tracking & Delivery Estimates

  • Once your order is dispatched, a Shipping Confirmation Email with tracking details will be sent.

  • Delivery Estimates: Standard ground transit usually takes 3–10 business days, depending on your proximity to our distribution centers and local carrier efficiency. These timeframes are estimates and not guaranteed.

7. Address Accuracy & Reshipment

  • Customers must provide a complete and accurate shipping address.

  • If an order is returned due to an incorrect address, incomplete details, or multiple failed delivery attempts, the customer is responsible for the original shipping costs and any additional fees incurred for reshipment.

8. Damage, Loss, and Responsibility

  • Damaged Goods: If your package arrives visibly damaged, please document the condition with photos and contact our support team within 48 hours.

  • Lost Packages: If your tracking status shows no movement for an extended period, please contact us to initiate a carrier investigation.

  • Delivery Confirmation: EailGor is not responsible for packages that are lost or stolen after a confirmed "Delivered" status from the carrier. We recommend shipping to a secure location.

9. Customer Support

For questions regarding shipping times, international availability, or tracking assistance, please contact the EailGor Support Team:

  • Email:eailgorl@eailgorl.com

  • Response Guarantee: You can expect a response from us within 1 business day. We appreciate your patience and are happy to help with any inquiries.